Service Request

Rapid support and service response is a high priority for DKTOB. DAELIBS Keeping Track Of Business Sales and Service provides direct to customer servicing of DAELIBS equipment. Within Australia where overnight courier or Express Post services are available equipment shipped on working day one is received on working day two under normal circumstances serviced and dispatched to be with the dispatching customer on working day three.

Please define the urgency of your support and service request:

Software Support Critical
Telephone Response with a time goal of within 4 hours*

Software Support Serious
Telephone response time with a time goal of within 24 hours*

Software Support Significant
Telephone response time with a time goal of within 48 hours*

Hardware Service Express
Under normal conditions returned to dispatcher within 3 working days*

Hardware Service Non-Urgent
Under normal circumstances returned with 5 working days*

* These response time goals are subject to all communication and transport utilities operating normally and, if required, parts for repairs being available

Register Your Service Inquiry or Item Dispatch:

Company Name:

Contact Person:

Postal Address:

Street Address:

City/Town:

State/Country:

Postcode:

Phone Number:

Fax Number:

Email Address:

Dispatch By:

Support or Service Required For:

Logger Serial Number(s):

* Third Party analysis and reporting software packages are not serviced by DKTOB refer direct to the software proprietor.

Warranty Claims:

If a Warranty claim please identify the purchased date and a supplier reference.
Warranty claims for product replacement can only be considered when the faulty item is returned with proof of purchase date to DKTOB for inspection of fault.

Purchased Date:

Supplier Reference:

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